سياسة الخصوصية

We use your personal information to provide you with our services, including but not limited to: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

This Privacy Policy describes how cimelstore.myshopify.com collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Let us know at inquires@cimelstore.com if you have any questions or concerns about our privacy practices or if you wish to complain about anything we may have done.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact our customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  
• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels or any other technologies.
  
• Disclosure for a business purpose: Shared with our processor Shopify, our fulfilment agents and our product suppliers.
  
• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  
• Order information
  
• Purpose of collection:  To provide you with products or services to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  
• Source of collection: Provided by you.
  
• Disclosure for a business purpose: shared with our processor Shopify, shipping agents, fulfilment agents, payment processors and suppliers
  
• Personal Information collected: name, billing address, shipping address, payment information (including debit and credit card numbers), email address, phone number.
  
• Customer support information
  
• Purpose of collection:  Name, billing address, shipping address, telephone number, age, gender, income, 
  
• Source of collection: Provided by you.
  
• Disclosure for a business purpose:  To customize our ability to respond to your inquiries and concerns, including but not limited selecting the appropriate products, returns, refunds, etc..
  
• Personal Information collected:
  

Minors

The Site is not intended for individuals under the age of 16.  

 We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please immediately contact us at sales@cimelstore.com to request deletion of the Personal Information provided by your child.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  
• We use your Personal Information to fulfil your order, including but not limited to financial intermediaries that process your payment, shipping companies that ship and deliver your order, fulfilment agents that package and send your order and suppliers that manufacture the products you order.
  
• We may use your Personal Information to offer you additional products, discounts and promotions. 
  
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

This means that we will use Google Analytics and Shopify Audiences to help us understand how our customers use our Site and other sites, and to purchase advertisements on different websites.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

 https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You have the right to opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=adsXXX
  
• GOOGLE - https://www.google.com/settings/ads/anonymous
  
• BING https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
  

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Notwithstanding our use of targeted advertising, we will never sell your Personal Information to third parties.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: your consent; the performance of the contract between you and the Site; compliance with our legal obligations; to protect your vital interests; to perform a task carried out in the public interest; and for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include: temporary blacklist of IP addresses associated with repeated failed transactions, which persists for a small number of hours; and temporary blacklist of credit cards associated with blacklisted IP addresses, which persists for a small number of days.

Selling Personal Information

We will never sell your Personal Information.  We will furthermore take all reasonable steps with third parties that use your Personal Information (as described above) will not use your information other than for the purpose intended.

Your rights

We will store your Personal Information on our processor Shopify.  Shopify will initially process your Personal Information in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. 

For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at: inquires@cimelstore.com

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at inquires@cimelstore.com .  If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

You are our customer and we want you to be happy and comfortable with us.  Even if your local laws and regulations do not provide you with any data protection, please contact us at inquires@cimelstore.com, and we will correct, update or erase your Personal Information.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints and Compliments

We are very customer centric, and we encourage you to provide us with feedback, including complaints and compliments, at inquires@cimelstore.com.

If you are not satisfied with our response to your complaint, you may escalate your complaint to: care@cimelstore.com.  We assure you that your concern will be taken fairly, seriously and equitably.

You also have the right to lodge a formal complaint with the relevant data protection or consumer protection authority.